Privacy Policy

Updated: September 15, 2026

Effective Date: September 15, 2026

OurGym is a gym-management platform operated by OURGYM LLC (“OurGym,” “we,” “us,” or “our”). It includes the ourgym.app website, the OurGym web and mobile applications, and related email and SMS messaging. This Privacy Policy explains how we collect, use, and protect your information.

OurGym serves two audiences: gyms (the businesses that subscribe to OurGym) and their members. When your gym uses OurGym to manage your membership, your gym decides what information about you it collects; we process that information on the gym’s behalf to provide the service. For questions about how your gym uses your information, contact your gym directly.

Information We Collect

  • Account information: your name, email address, and mobile phone number when an account is created for you or by you.
  • Membership and activity data: your membership plan, class reservations, attendance and check-ins, workout results, and related records your gym keeps in OurGym.
  • Billing data: invoices, payments, and payment status. Card payments are processed by Stripe; we do not store full card numbers on our systems.
  • Messages and support: messages you exchange with the OurGym assistant or with our support team.
  • Usage data: how you interact with the service, such as sign-in events, device and browser information, and message delivery timestamps.

How We Use Your Information

  • To operate the service: memberships, billing, class scheduling, check-ins, and workout tracking.
  • To verify your identity when you sign in (one-time passcodes by SMS or email).
  • To deliver the notifications your gym sends you, such as class reminders, waitlist updates, and billing receipts.
  • To provide assistant features, answer support requests, and improve the service.

We do not sell your personal information.

SMS Messaging

Text messages you receive through OurGym come from one of two senders, and it matters which: OurGym sends you sign-in passcodes and, if you opt in, replies from the OurGym assistant and alerts about sign-ins to your account; your gym sends you messages about your membership. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.

OurGym runs two separate text-messaging programs, each registered separately with the mobile carriers and each sent from its own number:

  1. Sign-in passcodes. Live today. This is the only OurGym text message anyone receives right now.
  2. Staff messages — replies from the OurGym assistant, and sign-in security alerts. Not yet available on any account. When they launch they will come from a different number than passcodes.

Because they are separate programs on separate numbers, they are opted in to separately and opted out of separately: replying STOP to a passcode stops passcodes, and does not touch the other program (or the reverse).

What OurGym sends. OurGym (operated by OURGYM LLC) sends three kinds of text message under its own name.

1. Sign-in passcodes. A one-time code used to verify your identity when you sign in (two-factor authentication). It reads:

OurGym: your sign-in code is 123456. It expires in 10 minutes. Reply STOP to cancel, HELP for help.

2. Replies from the OurGym assistant. The OurGym assistant is an OurGym feature — not your gym — that answers questions about your account. It is for gym owners and staff, who turn it on themselves on their Notifications page in the OurGym staff app; it is off until they do.

When you switch it on, we text you once to confirm, so you know which number our replies come from:

OurGym: you’re subscribed to OurGym staff messages. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

That confirmation is the only message the assistant sends on its own. Everything after it is a reply to a message you sent first. A reply either answers your question:

OurGym: 18 booked for tomorrow’s 6am, 2 spots left. More: https://staff.ourgym.app/chat Reply STOP to cancel, HELP for help.

or tells you a change is ready for you to confirm:

OurGym: got it. I’ve drafted that change; confirm it in the app: https://staff.ourgym.app/chat Reply STOP to cancel, HELP for help.

The assistant never makes a change from a text message. Anything that would alter your gym’s records is prepared and waits for you to confirm it, signed in, inside the app — a text message is not a secure enough place to approve one. Replies are sent only to a mobile number you already confirmed by receiving a passcode at it.

3. Sign-in security alerts. A notice that your own OurGym account was signed in on a new device, so you can act if it was not you. Like the assistant, it is for gym owners and staff, who turn it on themselves on their Notifications page. It reads:

OurGym: new sign-in to your account from Chrome on macOS. If this wasn’t you, email support@ourgym.app. Reply STOP to cancel, HELP for help.

It names the browser and operating system and never your location. It also contains no link — a link in a message about someone signing into your account is exactly what a phishing text looks like, so we do not train you to tap one.

Neither assistant messaging nor sign-in alerts is yet available on any account. The opt-ins below are offered now so that no one is enrolled by default when they launch. You can see both settings, as they appear inside the staff app, at ourgym.app/sample-content/sms-activation, and how the whole program works, with a screenshot of the real settings page.

What your gym sends through OurGym. Your gym may also text you about your membership — a class booking or waitlist confirmation, a class cancellation or schedule change, a payment receipt, a notice that a payment did not go through, or a reply from its staff to a message you sent. These are your gym’s messages, not OurGym’s. Your membership, your contract and your payments are with your gym; OurGym provides the software it uses to send them. Each gym registers its own text-messaging program with the mobile carriers and is responsible for the consent it collects from you, so the opt-in and opt-out for those messages is between you and your gym.

No marketing. OurGym does not send marketing or promotional text messages, and does not send you text messages on behalf of anyone other than your own gym.

How you opt in. The three kinds of message are opted in to separately, and you can have any of them without the others.

  • Sign-in passcodes. You receive one only when you ask for one — by choosing the mobile-number option at sign-in and tapping Send code. That request is your consent, and you give it each time. There is no box you must tick, and no text is sent unless you ask for one.
  • Assistant replies. Gym owners and staff turn these on themselves on their Notifications page in the staff app. The setting is off until someone turns it on, and it can be turned off again there at any time. Once the feature is live, switching it on sends one confirmation text and nothing else until you text the assistant. Because it is not live yet, switching it on does not start any messages today.
  • Sign-in security alerts. A separate setting on the same page, also off until turned on, and also not live yet. It is deliberately its own switch rather than part of the assistant setting, so that wanting one never obliges you to accept the other.

Assistant replies and security alerts are sent only to a mobile number you have already confirmed by receiving a passcode at it, so neither can reach a number you never verified.

Text messages are never required to use OurGym. Every sign-in screen offers an email address as an alternative to a mobile number, so you can sign in and use the whole product without ever giving us a phone number or receiving a text. Consent to receive text messages is not a condition of joining a gym, buying a membership, or purchasing any other goods or services.

Message frequency. Frequency varies. OurGym texts a passcode only when you request one. The assistant texts you once when you switch it on, and after that only in reply to a message you send it. A security alert arrives once per sign-in on a device you have not used before. Those are the only two OurGym texts that are not a direct answer to something you did: the assistant’s one-time confirmation, and a security alert.

Fees. Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

Opt out any time. Reply STOP to any OurGym message and you will receive one final message confirming you have been unsubscribed, after which that number sends you nothing further. You can reply START at any time to opt back in. After opting out of passcodes you can still sign in — choose the email option at sign-in and we will email your passcode instead.

STOP applies to the number you replied to, not to everything OurGym sends. Because passcodes and staff messages are separate programs on separate numbers, replying STOP to one leaves the other running. Staff messages, once available, can also be switched off individually on your Notifications page in the staff app — which is the way to keep the sign-in security alerts while turning the assistant off, or the reverse. Replying STOP to a message from your gym stops that gym’s messages; that is a third, separate program.

Get help. Reply HELP to any OurGym message for assistance, or contact us at support@ourgym.app. For questions about the messages your gym sends, contact your gym.

Your privacy. No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes. This also covers your opt-in itself: text-messaging originator opt-in data and consent are never sold or shared with any third party, for any purpose. Your phone number and text-message opt-in data are used only to deliver the messages described above.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Data Sharing

We share information only with:

  • Service providers that process data on our behalf to run the platform — for example Stripe (payments), Amazon Web Services (hosting, storage, email delivery, and text-message delivery), Twilio (text-message delivery), Telnyx (text-message delivery, campaign registration, and carrier compliance), and AI model providers that power assistant features. Each is bound to use the data only to provide its service to us.
  • Your gym, which can see the membership, attendance, billing, and workout records it manages for you.
  • Legal authorities, if required by law or to protect our rights and users’ safety.

Data Retention

We retain your data for as long as your account is active or as needed to provide the service, meet legal and accounting obligations, and resolve disputes. You may request deletion of your account and personal data by contacting us; some records (for example payment records) may be retained where the law requires it.

Security

We protect your data with industry-standard measures, including encryption in transit, tenant isolation enforced at the database layer, and access controls that limit staff access to what their role requires.

Your Rights

You may access, correct, or request deletion of your personal information at any time by contacting us at support@ourgym.app. If your membership data is managed by your gym, we may route your request to the gym or handle it on their instruction.

Children

OurGym is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Gyms that enroll minors as members are responsible for obtaining any consent required from a parent or guardian.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notice, and update the effective date above.

Contact

OURGYM LLC support@ourgym.app